At CoffeeTec Pty Ltd, we are committed to protecting your privacy. We adhere to the Privacy Legislation Acts of the Commonwealth and State Governments of Australia. In line with these regulations, we respect every individual’s right to privacy and confidentiality. This policy outlines how we collect, use, store, and disclose your personal information, as well as your rights and our responsibilities.
Collection of Your Information
We primarily collect personal information through direct interactions such as application forms, phone calls, and emails. We may also gather publicly available data from sources like websites, directories, and publications. Additionally, our website uses cookies to collect information about your browsing behavior.
Types of Information We Collect
We only collect personal information relevant to the delivery of our products and services. This may include:
- Name and contact details
- Business type
- Payment and billing information
- Account numbers
- Correspondence records
If you are a supplier, we may collect further details such as:
- Product or service information
- Quotes and proposals
- Direct credit details
Storage of Your Information
Your information may be stored in physical records or electronic databases, or both, and is safeguarded against unauthorized access or disclosure.
Use of Your Information
We use your personal information for the following purposes:
- To deliver products and services
- To manage our relationship with you
- To comply with product recalls and warranty obligations
- For internal operations such as quality assessments, staff training, and risk management
- To inform you about products and services that may be of interest to you, including through direct marketing
If you are a supplier, we may use your information to evaluate your offerings and manage our commercial relationship.
Disclosure of Your Information
We only disclose your personal information when necessary for the purpose it was collected. This may include disclosure to:
- Professional service providers (e.g. legal, accounting, and advisory firms)
- Third-party contractors (e.g. mailing houses, IT service providers, and debt collection agencies)
Where possible, we take steps to ensure these third parties adhere to privacy obligations under the Privacy Act 1988 (Cth). Your information may also be disclosed with your consent or where required by law, such as under court orders or tax regulations.
Data Security
We take all reasonable measures to protect your information from unauthorized access, modification, or disclosure. Only employees who need access to your personal information for their duties are permitted to use it. Information that is no longer needed or required by law is securely deleted.
Complaints and Concerns
If you believe we have mishandled your personal information or breached your privacy rights under the Australian Privacy Principles (APPs), you can lodge a complaint with the Federal Privacy Commissioner. Details on how to do so can be found at www.oaic.gov.au or by calling 1300 363 992.
Before the Commissioner investigates, you are encouraged to first raise your concern with us directly, so we can resolve the matter promptly and fairly.
Accessing Your Information
You may request access to your personal information at any time. To do so, please contact us on 1300 202 202