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Privacy Policy

All information provided by you to CoffeeTec is private and confidential. Your information will not be shared, sold, exchanged, leased or given to any third party not connected to the delivery of your coffee & or products. Your email address will be used to notify you of CoffeeTec related news and information, including special offers and new product information. You can remove yourself from this option any time.

CoffeeTec does not store any credit card information. All credit card processing is securely conducted via SecurePay using the financial industry’s Secure Socket Layer (SSL) standards.

Email Submission

All email addresses submitted to the web site CoffeeTec , will not be shared, sold, exchanged, leased or given to any third party not connected to the delivery of &/or the supply of goods and/or services of CoffeeTec .

This site however may use cookies, these are used solely to improve the quality of the web site for all our guests &/or clients. THESE ARE NOT USED to track your online surfing habits and/or track web sites that you visit on the World Wide Web. Any information obtained via &/or with the use of such cookies, will remain confidential and will never be shared, sold, traded and/or leased to a Third Party.

Online Purchasing

Personal information gathered whilst in the process of conducting an online purchase will be used only for Credit Card authorisation purposes. This information will be shared with our Payment Processing Authority in the context of purchasing Merchandise and/or Products.

CoffeeTec is committed to complying with the Privacy Amendment (Private Sector Act 2000) (“the Act”) which commenced in December 2001 and the provisions of all applicable legislation. The Privacy Policy may be amended from time to time.

What does personal information mean?

Any information about you that identifies you, or by which your identity can be determined.

How do we use personal information?

We will only use your email address if you send us a message or have subscribed to our mailing list. Your email address will only be used for the purpose for which you have provided it, and will not be added to our mailing list or used for any other purpose without your consent.

Do we disclose your personal information to anyone?

CoffeeTec may disclose your personal information in certain circumstances. Where authorised by law, we may disclose your personal information to a court or to the Australian Taxation Office following a direction issued under taxation laws. Your consent to the disclosure of your personal information may be given explicitly such as in writing or verbally.

We rely on the personal information we hold about you to effectively conduct our business. For this reason, it is important that the information collected is accurate, complete and up to date.

You can contact us at any time to update your personal information.

Is personal information secure?

Personal information is mainly held in secure electronic data bases. Reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure are taken. We understand you may have concerns about the security of personal information collected about you from email inquiries.

Where no longer required, your personal information is deleted from our systems.

Data security

There are inherent risks in transmitting information across the internet and we do not have the ability to control the security of information collected and stored on third party platforms. In relation to our own servers, we take all reasonable steps to manage data stored on our servers to ensure data security.

Can I have access to the personal information CoffeeTec holds about me?

You may request access to personal information held. All requests for information will be handled as quickly as possible.

Can my request for access to personal information be denied?

CoffeeTec is not always required to provide you with access. We may refuse access to personal information in a number of circumstances where the information may relate to existing or anticipated legal proceedings with you, where denying access is required or authorised by law, or where the request is regarded as vexatious or frivolous.

Terms of Service

Overview

This website is operated by Coffeetec. Throughout the site, the terms "we", "us" and "our" refer to Coffeetec. Coffeetec offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on VirtueMart. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications To The Service And Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products Or Services (If Applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-bycase basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 - Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 - Third-Party Links

Certain content, products and services available via our Service may include materials from thirdparties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding thirdparty products should be directed to the third-party.

Section 9 - User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whetheronline, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation

  1. To maintain any comments in confidence;
  2. To pay compensation for any comments; or
  3. To respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. Click here to view our Privacy Policy.

Section 11 - Errors, Inaccuracies And Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  1. for any unlawful purpose;
  2. to solicit others to perform or participate in any unlawful acts;
  3. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  4. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  5. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  6. to submit false or misleading information;
  7. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  8. to collect or track the personal information of others;
  9. to spam, phish, pharm, pretext, spider, crawl, or scrape;
  10. for any obscene or immoral purpose; or
  11. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 - Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Coffeetec, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lostsavings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 - Indemnification

You agree to indemnify, defend and hold harmless Coffeetec and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the state of Victoria, Australia.

Section 19 - Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 - Contact Information

Questions about the Terms of Service should be sent to us at enquiries@coffeetec.com.au.

Our Coffee Story

History of Coffee

It is now known that in the 9th century, an Ethiopian goat herd became noticeably perky after nibbling the bright red berries of nearby bushes. The herder tried a few himself, and the consumption of coffee in its most rudimentary form was born. From Ethiopia, coffee soon spread to Egypt and Yemen, with the earliest credible evidence appearing in the 15th century.

By the 16th century, coffee had reached the rest of the Middle East, Persia, Turkey and northern Africa. Vibrant trade between Venice and North Africa, Egypt and the east brought coffee to this key European port. From here, in 1615, Venetian merchants began introducing it to other European countries. Today, people have become passionate about this rich, delicious beverage and have grown to expect the best.

We have combined our passions with a generation of coffee roasters to develop and profile blends specifically designed and roasted to produce the most stunning results from automatic coffee machines.

Due to the different extraction process used in automatic office coffee machines compared to a traditional espresso machine It’s essential to have a specific approach to the way we blend and roast our products There are many variables in automatic machines such as;

Temperature, compaction, water pressure, time, coffee volume… although some of these variables can be controlled within the automatic machine they are not the same.

Apart from selecting a range of premium beans from around the globe, we have fine-tuned our blends by cupping individual coffees in order to understand their unique characters and modifying our blends to arrive at a perfect taste using automatic office coffee machines.

This process has resulted in blends that are perfect complement to any automatic coffee machine ….creating a cafe quality in every cup.

Our Promise

We only partner with providers who deliver fresh,
sustainable and ethical products.

CoffeeTec


Our Part in the Story of Coffee
  • Our Story Production 01

  • Our Story Production 02

At CoffeeTec we make it our business to live up to this expectation, going to great lengths in our search for only the finest coffee.

Café de Fonte means ‘coffee from the source’, in honour of the way in which we strive to provide coffee that traces its heritage back to the originators in growing locations such as Ethiopia, Brazil and Central America.

As well as its quality pedigree, our coffee is also ethically sourced and organic, making it the best choice in every possible way. Our passion and commitment to the very best has resulted in a range of delicious coffees and quality machines that, together, create a truly memorable coffee experience that you will want to return to again and again.

Growing


Coffee is now cultivated in 50 to 60 countries around the world of which 70% is produced in Brazil, Vietnam, Colombia, more than 20 million growers of coffee, of which 70% is produced from smallholdings hard-working families are making their living from coffee in these developing countries.

90% of Coffee is grown at altitudes of 600 to 1600 m above sea level in the regions between Tropic Capricorn and the Tropic of Cancer, a coffee plant needs plenty of rain to grow between 1500 and 2000 mL a year, the coffee plant begins to bear fruit at 2 to 4 years of age. It can grow into a tree as much as 10 m however, on plantations. They usually pruned into low bushes facilitating harvesting of the cherries which, when they turn dark red they are ripe, for picking. 13 can yield 400 to 1500 g of green coffee.

Harvesting


The coffee crop is harvested, either by the hand or mechanically depending on the country and region. On the plains of Brazil machinery can be used, but it is still often hand-picked in areas such as Africa, Central America and Colombia as often it is grown on the mountain slopes.

Drying coffee berries


Once harvested the cherries are taken to the processing plants, the seed (coffee beans) are separated from the cherries which they are then cleaned, dried and graded and then bagged into 60 kg sacks of green coffee beans. The sacks are then exported to Australia to our roasting plant in New South Wales.

Coffee Varieties


The main to coffee varieties are:

Arabica – this accounts for 60% of the world’s coffee production and has a nuanced flavour

Robusta – this accounts for about 40% of the world’s coffee output and as it suggests has a robust flavour great dark roasted coffee blends like espresso

Roasting


The delicious smells and the many pleasing flavours and colour of the coffee is formed in the roast, coffee is roasted in an air stream that is heated to 180-280° C in a roasting drum, during the roasting process the green coffee bean gradually changes colour to brown as the water evaporates and its composition changes, in this process the carbohydrates and proteins in the coffee bean breakdown into sugars and amino acids.

The acid in the green coffee bean also breaks down during the roast, which can be anywhere between 5 to 15 minutes depending on the type of coffee, the longer the roast the darker the coffee gets and the less acid there is in it, all these variables intermingle to form hundreds of flavourings.

Our Café de Fonte coffee blends have been specifically profiled to suit the automatic coffee machines and also the traditional espresso machines.

Packaging


Coffeetec coffee beans are quickly cooled and then packaged into black foil lined bags that have been purged with nitrogen and all our bags are fitted with one-way valves to let any trapped gases vent out, keeping in all its goodness, flavours and aromas for you to enjoy in your next coffee break. Coffee’s greatest enemies are oxygen, humidity, heat and light – all are detrimental to the quality of the drink.

With CoffeeTec’s small batch roasting and our packaging and transportation methods we are constantly pursuing perfection, delivering you the ultimate coffee experience.

Coffeetec’s coffee production chain from the bean to the cup is an all important component in offering you the same great taste from our machines, cup after cup.

Read more: Our Coffee Story

Testimonials

Thank you card under an empty coffee cup
  • Mary Smith

    Canberra

    We have been long term clients of the team at Coffeetec and we couldn't be happier with the consistently excellent service they provide us with. Coffee orders arrive promptly and any service requests we make are immediately actioned. It isn't unusual for a technician to pop in to the office if he is in the area to touch base and ensure our coffee needs are fulfilled. I would recommend this company to any business seeking to treat their staff with a great coffee machine and coffee varieties coupled with great service.

  • Rebecca Kastrantas

    Sydney

    Always helpful and attentive to all requests and requirements, super friendly staff that are always prepared to go above and beyond to help you. I would recommend this company to all looking for coffee machines and consumables. Our business currently has 3 leased machines and we are purchasing consumables to run these machines.
  • Carl Kaczmarek

    Sydney

    Coffeetec have been an absolute dream vendor to work with. They are extremely attentive with any questions, queries or issues we have and truly are the definition of service with a smile. They are flexible and really catered to our business needs. Most importantly their coffee blend is delicious!
  • Justin Bianchini

    North Sydney

    We have been a customer of CoffeeTec for almost four years and we could not be happier with the equipment, coffee and service they provide. Our machine is super easy to maintain and the coffee it produces is great. Would highly recommend them for your office coffee needs.
  • Angelica Buckland

    Melbourne, Sydney & Brisbane

    My organisation currently use CoffeeTec as our preferred coffee supplier. They have been a wonderful company to work with and always provide us with prompt and affordable assistance. Even through the time of Covid they have been very accommodating and supportive to our needs. Thank you team at CoffeeTec for your continued support.
  • Fontini Williams

    Melbourne

    Service is great and always prompt to service calls. Love the smell of fresh coffee beans, hot chocolate and my favourite chai
  • Ljubica Bejatovic

    Sydney

    I was required to procure items compatible with our coffee machines with very little information on the specifics. I gave Coffeetec a call and was immediately put at ease by the friendly and professional service I received: all my questions were answered on the spot, the items were shipped very promptly and the quality was beyond reproach.

    Since that first interaction, I have dealt with Coffeetec on a number of occasions - the level of their service and products, as well as their response time, have always been consistently great!

    Thank you Coffeetec team and I look forward to dealing with you again and again going forward…

  • Damien Crick

    Ballarat

    From the quality of their gear through to their follow up service, these guys are top notch. Couldn't recommend them enough for the way that they have looked after us.
  • Bilgin Ozkan

    Melbourne

    CoffeeTec have constantly gone above and beyond every single time, even when the issues were clearly derived from our incorrect use of the machine.

    Highly recommended.

  • Terri Burnett

    Melbourne

    We changed over to CoffeeTec a few years ago and our staff love the variety and the taste of the coffee. The coffee machines work wonderfully, and on the rare occasion that we have had to place a service call the technician comes out straight away. Their service is great, affordable and would not go anywhere else. I would highly recommend CoffeeTec

We Have Coffee Solutions for all Businesses

Call one of our friendly team and discover how easy it is to have freshly brewed cafe quality coffee at work every day.

Call Us Now
1300 202 202

Read more: Testimonials

Our Commitment

Sustainability

As global citizens we at Coffeetec recognize that we have a responsibility to protect the environment. We endeavour, through good practice, to reduce our impact upon the environment. We strive to comply with all the legislation surrounding this subject and aim to exceed them where possible. We communicate this concern for the world at large through our correspondence with customers and suppliers. We also buy our resources from the most ethical suppliers that are on the market, examples of this are Fair-trade and the Rainforest Alliance.

Environmental & Ethical Sourcing

Our code of conduct is based on the International Labour Organisation (ILO) guidelines and is a fair and achievable way to monitor, develop and promote the ongoing improvement of our supply base. Through a process of self-evaluation and internal risk assessment we can ensure that our code of conduct is adhered to. We want our customers to feel comfortable that the items they buy from us have been produced in an ethical and responsible manner. To this end we insist that our suppliers trade lawfully, through fair and honest dealings, do so without exploiting those in their employment, provide safe and decent working conditions and take a responsible attitude towards the environment.

Read more: Our Commitment

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